An AI receptionist for the calls you can't take
Brassworks Plumbing & Heating is a made-up company. It's 9:47 PM, the office is closed, and a customer has water pouring out under her kitchen sink. Start the call and follow it line by line, then see what lands on the owner's phone.
The call takes about 40 seconds to play. Pause it any time.
Incoming call
(503) 555-0186
Mobile · not in contacts
No calls yet. Press play to ring the line.
Transcript
The call shows up here line by line once it starts.
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Thanks for calling Brassworks Plumbing and Heating. The office is closed for the night, but I'm the virtual assistant and I can get you on the schedule. What's going on?
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Hi, yeah. There's water coming out from under my kitchen sink. Like, a lot of it.
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Okay, let's stop the water first. Do you know where your main shutoff is? It's often in the garage or next to the water heater.
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Um, I think it's in the garage? Hang on… Okay, I turned the big valve. It's slowing down.
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That's the right one. The leak should stop in a minute. Can I get your name?
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Dana Whitfield.
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Thanks, Dana. What's the address there?
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418 Alder Court. It's the blue house at the end of the street.
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Got it, 418 Alder Court. Is the water getting anywhere else, like the floor or a room below?
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The cabinet's soaked and there's some on the floor. No basement, though.
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Okay. With the water off, this can wait until morning. Our first slot tomorrow is 7:30 to 9:30. Or I can send the on-call tech tonight, which adds a $149 after-hours fee.
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Tomorrow morning's fine. I'd rather not pay extra tonight.
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You're booked for 7:30 to 9:30 tomorrow morning. Is this the best number for the tech to call when they're on the way?
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Yep, this one's good.
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Great. Keep the main off tonight and put a towel in the cabinet. If anything changes, call back and press 1 for the on-call tech.
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Will do. Thank you so much.
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You're welcome, Dana. Have a good night.
What the assistant has so far
- Name
- Not yet
- Address
- Not yet
- Problem
- Not yet
- Urgency
- Not yet
- Visit
- Not yet
The owner's phone
Brassworks Assistant
Missed calls and bookings
Today
Message taken
Ken Ito, (503) 555-0161. Water heater bangs when it heats up. Wants a call back tomorrow morning.
7:14 PMNew job booked
Dana Whitfield, (503) 555-0186
418 Alder Court, the blue house at the end
Problem: leak under the kitchen sink. Cabinet and floor wet, no basement.
Urgency: urgent, but she shut off the main, so it can wait for morning.
Visit: tomorrow, 7:30–9:30 AM, first slot.
Call took 2:08. Transcript is in the call log.
9:49 PMCall log: missed calls the assistant picked up today
| Time | Caller and reason | Outcome |
|---|---|---|
| 9:47 PM | Dana WhitfieldLeak under kitchen sink | BookedTomorrow, 7:30 AM |
| 7:12 PM | Ken ItoWater heater banging | Message takenCall back tomorrow |
| 6:31 PM | (503) 555-0177Sales call | Screened out |
| 4:05 PM | Rosa DelgadoMove Friday's visit | RescheduledFri, 1:00 PM |